Senior Account/Project Manager

Location: Fort Wayne, Indiana

As a senior account/project manager at Britton Marketing & Design Group, you will manage projects that foster deep relationships with our agency’s clients. This client-facing role is the gatekeeper for communications to and from the client and has ultimate responsibility for delivering projects that are on brand, within budget, and that exceed expectations. This role works cross-functionally with many teams across the organization, including design, accounting, finance, traffic, and digital. As an agency, we have capabilities in print design, photo direction and styling, digital marketing, copywriting, product development, package design, video production, and interactive design.

Essential Duties and Responsibilities
  • Manage projects and team members
  • Work with team members to manage the project process from strategy to creative to execution, using BMDG’s processes and tools
  • Review all BMDG deliverables to ensure that they are on brand, within budget, and meet client needs
  • Be the main contact for all client communication
  • Organize and lead external and internal briefing sessions to ensure that project team members (creative, design, and execution) are clear on objectives, roles, and deliverables
  • Organize and lead internal meetings as necessary to ensure that project team members are on track to deliver on brand, on time, and on budget
  • Communicate each project’s scope, budget, and calendar to the creative and digital team
  • Coach and oversee junior team members on the execution of all individual job details
  • Develop the talent of junior team members by providing challenging assignments and ongoing constructive feedback
  • Establish and maintain a management framework that allows for visibility into account-team performance on client projects
  • Participate in project pricing and estimating
  • When required, prepare proposals for new projects (based on the relationship with the client, this may require preparing formal service agreements and scope-of-work statements)
  • Manage client expectations throughout the project-development and execution process, which involves, but is not limited to, thoughtful and timely communication of deviations from cost estimates and/or situations impacting the ability to meet client timelines
  • Hold debrief sessions with the account team to celebrate successes and to identify opportunities for process improvement
  • Present a professional and positive image of BMDG toward all staff, clients, and vendors
  • Perform other duties as assigned
Supervisory Responsibilities


Education and Experience Requirements
  • Associate degree required, bachelor’s degree preferred, with an emphasis in any of the following areas: administration, marketing, public relations, business, communications, or liberal arts.

Knowledge, Skill, and Ability Requirements

Desired Skills and Experience

  • 6-plus years’ experience in advertising and marketing